Refund Policy

Effective Date: July 2026

At 24Matrimony.online, we strive to provide a reliable and transparent matrimonial service for the 24 Manai Telugu Chettiar community. This Refund Policy explains the terms related to payments, cancellations, and refunds for our services.

By purchasing any paid service or membership on our website, you agree to this Refund Policy.

1. Membership Fees

Any membership or service fees paid to 24Matrimony.online are for the services offered through our platform and are subject to the terms mentioned below.

2. Refund Eligibility

A refund may be considered only in the following situations:

• Duplicate payment made for the same service.

• Payment was deducted, but the service was not activated due to a technical issue on our side.

• Any other genuine case approved by the management after verification.

3. Non-Refundable Services

Refunds will not be provided for:

• Change of mind after purchasing a membership.

• Dissatisfaction due to lack of suitable matches.

• Non-response from other members.

• Failure to use the purchased membership or services.

• Incorrect information provided during registration.

• Suspension or termination of an account due to violation of our Terms & Conditions.

• Services already delivered or activated.

4. Cancellation Policy

• Users may cancel the automatic renewal of their membership (if applicable) before the next billing cycle.

• Cancellation does not automatically entitle the user to a refund for the current membership period.

• Any active membership benefits will continue until the membership expires unless the account is terminated for policy violations.

5. Refund Request Process

To request a refund, please contact our support team with the following details:

• Registered Name

• Registered Mobile Number

• Transaction ID or Payment Reference

• Date of Payment

• Reason for the Refund Request

Our team will review your request and respond within 5–7 business days.

6. Refund Processing

If your refund request is approved:

• The refund will be processed to the original payment method whenever possible.

• Refund processing may take 7–10 business days, depending on your bank or payment service provider.

7. Technical Issues

If you experience any payment-related issues such as:

• Amount deducted but membership not activated

• Failed payment with money debited

• Duplicate transaction

Please contact us immediately. We will investigate the issue and take appropriate action.

8. Right to Refuse Refund

24Matrimony.online reserves the right to refuse refund requests that:

• Do not meet the eligibility criteria.

• Are found to be fraudulent or misleading.

• Violate our Terms & Conditions.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised effective date.

10. Contact Us

For any questions regarding payments, cancellations, or refunds, please contact us:

24 மனை தெலுங்கு செட்டியார்
குலமகள் மேட்ரிமோனி, பொள்ளாச்சி

📞 Call: 90428 12460

💬 WhatsApp: 87546 01277

🌐 Website: https://24matrimony.online

Our Commitment

At 24Matrimony.online, we are committed to providing fair, transparent, and customer-friendly services. If you encounter any payment-related issues, our support team will make every effort to resolve them promptly and professionally.